Entertainment should always feel like a choice — never a compulsion. abc138 is committed to providing every player with the tools, information, and support needed to keep gaming safe, balanced, and enjoyable.
Every feature on this page exists for one reason: to make sure that playing on abc138 remains a positive experience — on your terms.
Request a temporary or permanent break from the platform at any time. abc138 offers self-exclusion periods of 30 days, 90 days, 180 days, or permanent closure. Your Account will be locked within 24 hours of your request.
Set a daily, weekly, or monthly deposit ceiling directly from your Account settings. Once a limit is in place, it takes effect immediately — and increases to your limit can only be applied after a mandatory 72-hour cooling-off period.
Need a short break? Activate a time-out of 24 hours, 48 hours, or 7 days. During a time-out, your Account remains registered but you cannot log in, place bets, or make deposits. The period cannot be cut short once activated.
Cap the maximum net loss you can sustain over a defined period. If your losses reach the set threshold before the period ends, your account will be automatically restricted from further wagering until the period resets.
abc138's responsible gaming system continuously monitors player behaviour for patterns that may indicate problem gambling. Where our team identifies concerning trends, a trained support agent will proactively reach out to offer assistance.
Enable session reminders that pop up at regular intervals — every 30, 60, or 90 minutes — to show you how long you have been playing and how your balance has changed, helping you stay grounded during extended sessions.
abc138 puts meaningful controls directly in your hands. Here is how to access and activate each tool available on your Account.
Log in to your abc138 Account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select your preferred period (daily, weekly, or monthly) and enter the maximum amount in Indonesian Rupiah (IDR). The limit activates immediately. To lower your limit, the change is instant. To raise it, a mandatory 72-hour review period applies before the increase takes effect — this protects you from impulsive decisions.
Go to Account Settings → Responsible Gaming → Take a Break and select your preferred time-out duration: 24 hours, 48 hours, or 7 days. Once confirmed, the time-out is locked and cannot be reversed mid-period. You will receive a confirmation email to your registered address. All pending bets placed before activation will be settled normally.
Self-exclusion is a more serious commitment than a time-out. Navigate to Account Settings → Responsible Gaming → Self-Exclude or contact our support team directly at [email protected]. Choose a period of 30 days, 90 days, 180 days, or permanent exclusion. During self-exclusion, your account is fully locked — you cannot log in, deposit, or receive any promotional communications from abc138.
Access Account Settings → Responsible Gaming → Loss Limits to set a ceiling on the net amount you can lose over a daily, weekly, or monthly period. Once the loss threshold is reached, you are automatically prevented from placing further bets until the period renews. This tool is particularly effective for players who find it difficult to walk away after a losing streak.
In Account Settings → Responsible Gaming → Session Reminders, choose how frequently you want to receive an in-session notification showing your current session duration and net balance change. Options range from every 30 minutes to every 2 hours. These gentle reminders help prevent time distortion — a common factor in extended gambling sessions.
If you are unsure which tool is right for your situation, or if you are struggling and need to talk, our Indonesian-speaking support team is available around the clock. Reach us via live chat on the platform, or email [email protected]. All responsible gaming enquiries are treated with strict confidentiality and handled by trained agents.
Problem gambling can develop gradually. Being aware of the early warning signs is the first step toward maintaining a healthy relationship with gaming.
Spending more time or money gambling than you originally intended
Gambling to recover money you have already lost ("chasing losses")
Neglecting work, family, or personal responsibilities because of gambling
Feeling anxious, irritable, or restless w hen you try to reduce or stop gambling
Borrowing money from friends, family, or financial institutions to fund gambling
Lying to people close to you about how much time or money you spend gambling
Using gambling as a way to escape from stress, anxiety, or personal problems
Feeling unable to stop gambling even when you want to, or after setting a personal limit
Neglecting basic needs — food, sleep, or personal health — in favour of extended gaming sessions
Experiencing mood swings linked directly to wins or losses on the platform
Repeatedly failing to follow through on your own decisions to cut back or stop gambling
Prioritising gambling activity over social relationships, hobbies, or recreational activities
The following questions are adapted from internationally recognised problem gambling screening frameworks. Answer honestly — this assessment is entirely private and is not submitted to abc138 or any third party. If you answer "yes" to three or more questions, we strongly encourage you to speak with a support agent or activate a self-exclusion period.
Have you ever gambled with money that was originally set aside for essential expenses — such as rent, groceries, bills, or family needs?
Have you ever increased your bets to try to recover money lost in a previous session?
Do you find it difficult to walk away from a session once you have started, even when you originally planned to stop?
Have you ever hidden your gambling activity — in terms of time spent or money used — from family members or close friends?
Do you feel a strong compulsion to return to gambling shortly after a losing session, even if you had planned not to?
Has gambling ever caused noticeable tension, conflict, or financial stress in your personal or family relationships?
Do you gamble as a primary method of relieving stress, boredom, or negative emotions rather than as a recreational activity?
abc138 offers a range of exclusion durations to match your individual needs. All exclusion requests are processed within 24 hours of confirmation.
You do not have to navigate this alone. abc138's responsible gaming support is available around the clock — confidential, non-judgmental, and in Indonesian if you prefer.
Connect instantly with a trained responsible gaming agent via the live chat feature on the abc138 platform. Indonesian-speaking agents are available every day, 08:00–22:00 WIB.
For non-urgent responsible gaming requests — including self-exclusion applications, limit adjustments, or account reviews — send an email to our dedicated support address. We respond within 48 hours.
Access all responsible gaming tools — deposit limits, loss limits, time-outs, reality checks, and self-exclusion — directly from your Account settings at any time, without needing to contact support.
Responsible gaming is at the heart of everything abc138 does. Explore our full Terms & Conditions for detailed account rules, visit our FAQ for quick answers, or return to the homepage to continue your experience — safely and on your terms.